Customer Policy
Returns & Refunds
Information about product returns, damaged or incorrect orders and the refund process at ARROSAFE.
Return Eligibility
Returns are subject to the applicable ARROSAFE return policy and the eligibility of the particular product and order.
Damaged or Defective Products
If a product arrives damaged or appears defective, please contact our support team with your order details so the issue can be reviewed.
Incorrect Product
If you receive a product different from what you ordered, contact ARROSAFE support as soon as possible so the order can be checked.
Refunds
Where a refund is approved, the applicable refund process and method will depend on the order, payment method and circumstances of the return.
Before You Contact Us
Keep your order details ready.
To help us review a return or refund request efficiently, please keep your order details available.
- ✓Order number
- ✓Product name
- ✓Reason for the return or issue
- ✓Relevant photographs or supporting information, where applicable
Important Information
Return and refund decisions depend on the applicable order policy.
Product condition, order details, payment method and other applicable factors may be considered when reviewing a return or refund request. The final policy will be updated here with the exact business terms before the website goes live.
Need help with a return?
Contact the ARROSAFE team with your order details and we'll help you with the next steps.
Contact Us