Help Centre

Frequently Asked Questions

Find answers to common questions about ARROSAFE, orders, delivery, payments and returns.

01What is ARROSAFE?+
ARROSAFE is an industrial safety marketplace focused on making essential workplace safety products easier to discover and purchase.
02What products can I find on ARROSAFE?+
ARROSAFE is being built to offer essential safety products such as safety shoes, helmets, safety jackets, harnesses and masks.
03How can I place an order?+
Browse the products available on the website, select the required options, add the product to your cart and proceed through checkout.
04Do you offer Cash on Delivery?+
Cash on Delivery may be available for eligible orders and locations. Availability will be shown during the checkout process.
05How long does delivery take?+
Delivery time can vary depending on the product, destination and courier service. The applicable delivery information will be provided during the order process.
06Can I return a product?+
Returns are subject to the ARROSAFE return policy and the eligibility of the particular product and order. Please check the Returns & Refunds page for the applicable conditions.
07What if I receive a damaged or incorrect product?+
If you receive a damaged, defective or incorrect product, please contact our support team as soon as possible with your order details so the issue can be reviewed.
08How can I contact ARROSAFE?+
You can visit our Contact Us page for customer support and business enquiry information.

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